How It Works

How does a Freedom Medical Alarm work?

Having a Freedom Medical Alarm means that you always have a way to seek expert emergency medical attention quickly, even if you can’t access your phone, thanks to a discreet pendant that can be worn around your neck, on your wrist, or attached to a brooch, belt, or wheelchair. 

Pressing the button on the pendant sends a signal to the base unit, which is connected to a standard phone line or the mobile cellular network. The base unit then makes a 15 second pre-alarm warning sound before it sends a help signal to trained emergency ambulance communications operators. The operator will then try to phone you; even if you can’t reach your phone, a two-way speaker system in the base unit lets you speak to the operator directly.

Once they’re in touch, the operator will take you through an emergency triage process to ensure you receive the right care in the right timeframe. If the operator is unable to contact you, or if you need urgent medical attention, an ambulance will be dispatched immediately.

If your phone line is engaged, don’t worry, as the base unit can override other calls automatically. In the case of a false alert, the 15-second “pre-alarm” gives you a chance to cancel the activation by pressing the "cancel" button on the base unit.

The pendants are robust and fully waterproof in both hot and cold water. Wearing them in the bath or shower is recommended, as this is where most slips and falls occur. They have a 350-metre range in optimum conditions, so they should work wherever you are on your property.

The equipment used by the Freedom Medical Alarm service is created by Chiptech, a wholly New Zealand-owned company based in Christchurch that specialises in the design and manufacture of leading-edge medical alarm technology.

For more information on the equipment that Freedom Medical Alarm utilisies, visit the Equipment page.

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After a fall, or in a medical emergency, simply press the grey button on your Freedom Medical Alarm pendant - which is available as a discreet wrist band, brooch, or necklace

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This immediately sends a signal to your base unit, which is plugged into a standard phone line or connects to the mobile cellular network.

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Within seconds, a trained emergency triage specialist will receive the alarm and attempt to phone your home. You will be able to talk to the operator via the base unit's two-way speakers. 

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If the operator gets no response (or if medical attention is requested by the patient) - an ambulance will be quickly dispatched to your home address for assistance.