Frequently Asked Questions
The alarm consists of a base unit and a pendant. The base unit plugs into mains power, as well as the phone-line, or uses the cellular mobile network to send alarm signals. When the pendant is activated, it dials directly through to the Ambulance service. You will receive a phone call just to make sure the pendant wasn't pushed by mistake, but if there is no reply an ambulance will be dispatched immediately. See a full explanation on how the Freedom Medical Alarm works.
The alarm will work anywhere in your house and on your property and uses either a traditional phone line or the mobile cellular network. At the time of installation, one of our service consultants will check and test the pendant to make sure it works at your back fence or clothes line and to your front gate.
The private rental for the Medical Alarm is $19.95 per week. This includes installation, the lease of the equipment and the monitoring and maintenance of the alarm. We prefer our clients to pay fortnightly by direct debit but other payment options are available.
Freedom Medical Alarms is one of four Work and Income New Zealand accredited suppliers therefore if you qualify for support, our medical alarms can be funded through the Disability Allowance. For more information about assistance from Work and Income New Zealand you can phone 0800 559 009.
If you are transported to hospital, your nominated contact person(s) will be phoned to let them know of your condition and location.
If you go away, we appreciate a phone call to let us know, so we can put a note on your file. If you are unsure when you will be returning it is handy if you can give us a call when you return.
Your pendant is fully waterproof in both hot and cold water and we encourage clients to wear them when bathing or showering as this is often when slip/fall events occur.
There are two options for keys. The most preferred method is to have a key safe installed, or hide a key on your property and instructions on how to find your key will be kept confidentially on your electronic file. These instructions are kept completely confidential and will be given to the paramedic responding to your call.
If you have a computer and use the internet the alarm will not be affected. You can be using the internet and activate your alarm and it will still dial through to the ambulance service.
The batteries in the pendant are designed to last for about two years. When they begin to run flat a signal is sent to us and we send out a service consultant to change the battery. The base unit has the added assurance of a back-up battery in case of mains power failure.
The alarm unit tests itself automatically every 24 hours. You will not hear anything. The alarm dials through a test to our monitoring centre and if there are any problems we will be in touch in the morning. Your pendant is tested every 175 days. You will be phoned and asked to perform a self-test, to ensure you remain familiar with its operation.
You can simply give us a call and let us know. A service consultant will then be in touch to arrange a time to come and replace your pendant free of charge.
In the Wellington region there is no charge for ambulance call outs. In other regions, if you do receive an ambulance bill from St John simply send it to us and we will arrange prompt payment for you.
Yes, there is no extra charge as the pendant runs off of the same base unit.
Freedom charges in advance for manual invoices and in arrears for direct debit payments.